Privacy Policy

At House of Kaaruka, we are committed to protecting your personal information and being transparent about how we handle your data. This Privacy Policy explains what information we collect when you use our website, how we use it, and the measures we take to keep it safe. By using our website, you agree to the practices described in this policy.

1. Information We Collect
When you place an order or interact with our website, we collect personal information such as your name, email address, phone number, and billing or shipping details. We also receive payment-related information, which is processed securely through our payment partners—we do not store your card details. Additionally, your browsing activity, IP address, device information, and other technical data may be collected through cookies and analytics tools to help us improve your experience.

2. How We Use Your Information
We use your information primarily to process and deliver your orders, send order updates, and respond to your queries. Your details help us improve our website performance, personalise your shopping experience, and understand which products interest you. If you subscribe to our updates, we may use your information to send newsletters, offers, or launch announcements; however, you can opt out at any time. We may also use your information to prevent fraud and maintain site security.

3. Sharing of Information
We do not sell or misuse your personal data. However, certain information may be shared with trusted third-party service providers such as payment processors, courier partners, and analytics tools. These partners receive only the information necessary to perform their services and follow strict confidentiality rules. We may also share information if required by law or to protect the rights and safety of customers or our business.

4. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience. Cookies help remember your preferences, keep products in your cart, and improve overall website functionality. They also help us understand how visitors navigate our site so we can make improvements. You may disable cookies in your browser settings, but doing so may affect how certain features work.

5. Data Security
We take all reasonable steps to keep your information secure by using encrypted connections, secure servers, and industry-standard security practices. While no online platform can guarantee complete security, we continuously work to protect your data from misuse, unauthorized access, and potential risks.

6. Your Rights
You have the right to access, update, or request deletion of your personal information stored with us, except for data that must be retained for legal or order-related purposes. You can also unsubscribe from promotional emails at any time by clicking the “unsubscribe” link provided in our messages.

7. Third-Party Links
Our website may contain links to third-party websites. These sites have their own privacy policies, and we are not responsible for their content or data protection practices. We encourage you to review their policies before sharing any personal information.

8. Updates to This Policy
We may update this Privacy Policy occasionally to reflect changes in our processes or legal requirements. When we make changes, the updated version will be published on our website. Your continued use of our services indicates acceptance of the revised policy.